Premier Maintenance & Support Services for Your Website
Discover the peace of mind that comes with our professional website maintenance and support services. From critical updates to round-the-clock support, our team ensures your site remains relevant, secure, and fully operational, so you can focus on what you do best.
We've worked with hundreds of businesses Australia wide
Platforms
Websites
How we can help your business
We manage every aspect of website maintenance, freeing you up to focus on business growth. Our comprehensive service includes updates, security, performance optimizations, and technical support, ensuring your site is efficient and secure without you having to worry about the details.
Comprehensive Health Checks for Your Website
Ensure your website’s longevity and performance with our detailed health checks. We meticulously examine every aspect—from code integrity and speed optimisation to security vulnerabilities and SEO efficiency. Our thorough analysis leads to actionable insights, keeping your website healthy, responsive, and primed for visitors.
Your Partner in Digital Excellence
- Your website is managed by specialists, ensuring top performance and security.
- We offer maintenance and support that adapt to your site's unique needs.
- Stay ahead with our forward-looking strategies and technological updates.
- Benefit from our expertise to keep your site ahead of the curve.
- Count on us for continuous assistance and commitment to your website's success.
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Expert Guidance at Your Fingertips
Navigate the complexities of website maintenance with our expert advice and consultation services. Whether you’re facing a specific challenge or looking for ongoing strategic guidance, our team is here to provide personalized solutions that propel your website forward.
Don't settle for less when it comes to your website
Optimise your website with our comprehensive maintenance and support.
Our Website Management Packages
Explore our range of website management packages, designed to fit every need and budget. From basic maintenance to comprehensive care, each package offers a suite of services tailored to ensure your website’s performance and security. Not finding the perfect fit? Talk to us about custom solutions crafted just for you.
Essential Care & Maintenance
From $99
Per month. Monthly updates.
- Plugin + platform updates
- Security monitoring
- Uptime monitoring
- SEO check
- UI/UX check
- Performance optimisation
Small Business Care & Maintenance
From $179
Per month. Fortnightly updates.
- Plugin + platform updates
- Security monitoring
- Uptime monitoring
- SEO check
- UI/UX check
- Performance optimisation
Business Care & Maintenance
From $299
Per month. Weekly updates.
- Plugin + platform updates
- Security monitoring
- Uptime monitoring
- SEO check
- UI/UX check
- Performance optimisation
Frequently asked questions
Wondering how our website maintenance services can help you? Get answers in our FAQs!
What is Website Maintenance?
Website maintenance includes regular updates, security checks, content management, performance optimization, and technical troubleshooting to ensure your website runs smoothly and securely.
Regular maintenance is recommended at least monthly, but some sites may require more frequent attention depending on traffic, content updates, and functional complexity.
Maintenance is crucial for security, improving user experience, boosting SEO rankings, and keeping the site running efficiently and up-to-date with the latest web standards.
Yes, part of maintenance involves optimizing site speed by compressing images, cleaning up code, and other techniques to ensure quick load times.
Yes, even small sites benefit from regular maintenance to ensure security, functionality, and a good user experience.
Neglecting maintenance can lead to security vulnerabilities, slow load times, lower search engine rankings, and a poor user experience.
Yes, maintenance involves regular updates and upkeep, while development is about building and customizing websites.
Absolutely, keeping your website updated with fresh content, fast load times, and no dead links can positively impact your SEO rankings.
Regular updates include security patches and fixes that protect your site from new vulnerabilities and attacks.
Sometimes updates are behind the scenes, but regular maintenance can also include visible improvements like new features or design tweaks.
Types of Maintenance
On-demand maintenance addresses specific, immediate issues as they arise, while scheduled maintenance is planned and regular, covering overall website health checks.
Regular maintenance ensures a smooth, fast, and error-free user experience, keeping visitors engaged and reducing bounce rates.
Yes, maintenance services include optimizing your site for increased traffic and content, ensuring it performs well as your business grows.
Yes, we provide detailed reports outlining the maintenance work completed, including updates, fixes, and recommendations for future improvements.
Platforms Covered
We cover a variety of platforms including WordPress, WooCommerce, Shopify, Magento, Wix, Squarespace and custom-built sites.
Yes, we specialize in maintaining e-commerce platforms like Shopify, WooCommerce, and Magento to ensure they are secure and optimized for sales.
Absolutely, we provide maintenance for popular CMSs like WordPress, Drupal, and Joomla.
Yes, our team is equipped to handle maintenance for custom-built websites that us PHP, Python or Javascript code and frameworks.
Yes, we can work with most hosting providers and can assist in coordination for any maintenance tasks that require hosting access.
We do offer support for legacy systems, but we recommend upgrading to modern technology for better performance and security.
We can assess older platforms and provide recommendations for maintenance or upgrading.
Yes, we can maintain websites in multiple languages and ensure all language versions are updated and functioning.
Yes, we handle all aspects of WordPress maintenance including plugin and theme updates.
Yes, we ensure that your website is maintained for optimal performance across all devices, including mobile platforms.
Turn Around Times
Most standard maintenance tasks are completed within 24-72 hours, depending on the complexity.
Urgent updates can typically be addressed within the same day, especially if they impact site functionality or security.
Yes, we offer expedited services for critical updates or urgent maintenance needs.
Security updates are prioritised and usually completed as soon as possible to ensure your site’s protection.
Larger sites may require more time for thorough updates and checks, but we always aim to complete maintenance as quickly as possible.
Yes, we schedule maintenance during low-traffic periods to minimize any potential downtime.
We typically begin assessing and working on your website within one business day of subscription.
Content updates are usually completed within 1-2 business days, depending on the volume and complexity of the content.
Our team responds to unexpected issues as quickly as possible, often immediately if it’s critical.
Yes, different service agreements may offer different levels of priority and response times.
Pricing
Our pricing is based on the size and complexity of your site, the frequency of maintenance needed, and the specific services you require.
Yes, we offer a range of packages to suit different needs and budgets, from basic upkeep to premium all-inclusive services.
Absolutely, we can assess your website and provide a tailored quote based on your specific maintenance requirements.
Typically, we do not charge a setup fee, but it may vary depending on the condition and complexity of the website at the start of service.
Yes, we provide discounts for clients who commit to longer-term maintenance contracts.
We believe in transparency; all potential costs will be discussed upfront, with no hidden fees.
Billing is typically on a monthly basis, but we can offer different billing cycles according to your preference.
Yes, you can adjust your service package as your needs change.
This depends on your chosen package; some include emergency services, while others may bill for emergency tasks separately.
Yes, we provide detailed estimates and seek approval before commencing any billable work.
Customer Service
Our customer service is available via email and phone, ensuring you can reach us whenever you need.
We offer 24/7 customer support to address any urgent needs or inquiries.
Depending on the service package, you may have a dedicated account manager to handle all your queries and maintenance scheduling.
We regularly train our staff and monitor service quality to ensure you receive the best possible support.
Absolutely, we welcome feedback and use it to continuously improve our services.
Our team is proficient in multiple languages to ensure clear communication with a diverse clientele.
We aim for immediate response, with most queries addressed within a few hours.
Yes, our customer service team is knowledgeable and can provide or escalate technical advice as needed.
Yes, we provide regular updates and detailed reports on all maintenance work completed.
We take client satisfaction seriously and will work with you to resolve any issues or concerns promptly.
Security
We implement industry-standard security measures including regular updates, SSL encryption, firewalls, and malware scanning to protect your website from threats.
If your site experiences a security breach, we will promptly take action to identify the issue, remove malicious content, and restore your site, while also strengthening security to prevent future attacks.
Yes, we provide SSL certificate installation and ongoing management to ensure your website remains secure and trusted by visitors.
We perform regular security audits to identify and address vulnerabilities, with the frequency depending on your chosen service package.
We can assist in ensuring your website complies with relevant data protection regulations like GDPR, providing necessary updates and recommendations.
We use a combination of leading security tools and technologies for continuous monitoring, including intrusion detection systems and security event management.
Yes, we keep you informed of any potential security threats and the measures taken to address them.
We promptly apply security updates and patches to your website’s software, plugins, and themes to protect against vulnerabilities.
We have a defined incident response plan that includes immediate notification, impact assessment, issue resolution, and post-incident analysis to prevent future occurrences.
Yes, we can provide your team with security best practices and training to help maintain your site’s security integrity.
Performance
Major factors include website hosting quality, image and content optimization, efficient coding, and the use of caching techniques.
A fast-loading website enhances user experience, reduces bounce rates, improves SEO rankings, and increases the likelihood of conversions.
We use a combination of leading security tools and technologies for continuous monitoring, including intrusion detection systems and security event management.
With increasing mobile usage, ensuring your website is mobile-friendly is essential. It should load quickly and display correctly on various devices.
Backup & Recovery
Website backups ensure that you have a recent version of your site stored safely. This is crucial for recovery in case of data loss, hacking, or technical failures.
The frequency depends on how often your website is updated. For dynamic sites, daily backups are recommended, while weekly backups may suffice for static sites.
It’s best to store backups in multiple locations, including on-site, off-site, and in the cloud, to ensure redundancy and accessibility.
Yes, we can assist with data recovery using your latest backup. We also work to identify and fix the underlying issue that caused the crash.
Updates & Upgrades
Sometimes, updates can conflict with existing plugins or code. We mitigate this risk by testing updates in a controlled environment first.
We handle CMS updates by first testing them in a staging environment to ensure compatibility, then applying them to the live site.
An update generally refers to minor improvements or bug fixes, while an upgrade implies a significant change or improvement in functionality.
Updates and upgrades fix bugs, patch security vulnerabilities, and add new features, keeping your website secure and functional.
Need Website Assistance?
Encounter an issue or need ongoing website support? Our team is on standby to assist you. With a focus on reliability and efficiency, we provide comprehensive maintenance services. Tell us what you need in the form below, and let’s make your website the best it can be!
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